Bots to Agents

User satisfaction with traditional rule-based chatbots was dropping fast — users now expected LLM-level capability, and admins were stuck managing 1,000+ scripted dialogs and intent sets that couldn't handle anything off-script. Bots to Agents was a simple in-product flow that let customers convert a legacy bot into a conversational AI agent in a few clicks. Designed and shipped in two weeks, adopted by 100+ customers in beta.