From rule-based chatbots to LLm based AI agents

User satisfaction with traditional rule-based chatbots was dropping fast — as users expected now expected LLM-level capability, and admins were stuck managing 1,000+ rule-based dialogs and intent sets that couldn't handle anything outside of those rules. Bots to Agents was a simple in-product flow that let customers convert a legacy chatbot into a conversational AI agent in a few clicks. Designed and shipped in two weeks, adopted by 100+ customers in the first month.